![]() ![]() KLM also offers this service on Twitter and WeChat. KLM was the first airline worldwide to offer customers the option to receive flight documents and status updates via Messenger. During office hours KLM also services in Italian. On Facebook, Messenger, Twitter, LinkedIn, WeChat and KakaoTalk (Korean) KLM offers her customers a 24/7 one-stop-shop in 9 different languages: Dutch, English, German, Spanish, Portuguese, French, Chinese, Japanese and Korean. Download this stock image: Seoul, South Korea - July 2020 : Finger close-up to install WeChat app on a smartphone. ![]() These are personally replied to by 250 service agents, forming the world’s largest dedicated social media team. Through these channels, KLM receives over 100,000 mentions every week, 15,000 of which are questions or remarks. Kakaotalk is the top among the messaging apps used in South Korea. In April 2017, KLM had over 25 million fans and followers on various social media platforms. Since 2009 KLM gained a reputation as an initiator and pioneer in the area of social media services and campaigns in the social landscape. KLM gets over 8000 servicing questions a week, mainly in Simplified Chinese. So far nearly 25% of all Chinese KLM customers booking online, receive their flight info via WeChat. Since May 2017, KLM customers have the choice to receive their booking confirmation, check-in notification, boarding pass and flight status updates via WeChat. Koreans use it daily to send messages, videos, and cute emojis. Kakao talk is an indispensable app which you will need when you want to communicate to people in Korea. This has to be the instant messaging heavyweight in South Korea which trumps Whatsapp and Wechat. KLM opened a WeChat account in 2014 offering her Chinese passengers service, brand content and commercial offers via the platform. Kakao Talk Android IOS Let’s start with the most popular app in Korea- Kakao Talk. Users need to bind their bankcard only once to use WeChat Pay. If a customer booked a ticket on mobile or via the WeChat app, and chooses WeChat as the preferred payment option, the customer is automatically referred to WeChat Pay and able to pay for the ticket easily. Users scan this code which refers them to WeChat Pay, the money is amortized and a successful payment is done. Now western countries and the wider world are following suit. Singapore and the growth markets of Indonesia and India are ahead of the curve with Grab, Go-Jek, and Paytm which have digital payment functions. Paying for a KLM ticket has become simple: once a passenger booked a ticket on KLM.com via desktop, and chooses WeChat as the preferred payment option, a QR code appears. Two of our top six apps, Grab and Gojek, were developed to offer multiple services to their users across Asia. The service is available for all users that have a Chinese bank account. This is a payment feature integrated into the WeChat app, which makes it possible for users to complete payment quickly with smartphones without leaving the platform. WeChat Pay is accepted pretty much everywhere you go within China and over 40% of all mobile transactions is being executed this way. WeChat has over 963 million monthly active users of which 600 million have activated WeChat Pay. Like China’s WeChat, Kakao is a so-called super app, which allows users to send messages, join online groups, make payments, order groceries, and hail taxis. ![]()
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